NEW POLICIES, SAME BOULDERING

We need your cooperation in order to help limit the spread of COVID-19.  Please take a moment to familiarize yourself with the gym’s new policies outlined below. 

This includes: the booking process, what to prepare for your visit, arrival to the gym, entry and check-in, climbing, and check-out. We have included links to the resources we have used to help form our new policies.  We recognize that the new policies and health restrictions will take time to adjust to, but please understand we are looking to return to normal function as soon as we can.

We look forward to having you join us once you are ready.

BOOK A SESSION (VICTORIA) 

BOOK A SESSION (LANGFORD) 

CANCEL A SESSION 

RESERVATION SYSTEM

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TIMESLOTS


Each reservation allows you to climb for a 2-hour session. This should allow adequate time for a good warm-up and bouldering session

You must have checked in, warmed up, climbed and left the gym within these 2 hours.

HOW TO RESERVE


All climbers will need to book a session in advance using our online reservation system.

Members are able to book sessions up to 2 weeks in advance

Guests are able to book sessions 48 hours in advance for VICTORIA and a week in advance for LANGFORD

If you cannot attend a session, please CANCEL, otherwise we will charge a $10 no-show fee


To cancel a session, please fill out this form: CANCELLATION FORM

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THE PROCESS



Come dressed in your athletic-wear.  There will be no access to the changerooms during this time.
Pack a bag for your things. There will be no access to the usual cubbies we offer, so please bring a bag that you can carry with you throughout your session.
Bring a mask.  We require climbers to use a well fitted mask in order to limit the spread of airborne droplets (no bandanas, buffs or masks with ventilators).
Liquid Chalk.  We will be requiring the use of liquid chalk within the facility. This will be available for purchase at the front desk.

YOUR CLIMBING SESSION


Arrive no earlier than 5 minutes before your designated time-slot

Repect social distancing while waiting to enter the gym

Everyone must wash/disinfect their hands and have their mask on before checking in.

Check in with your name to the front desk staff

Follow our zoning guidelines on the floor and mats for proper traffic flow and proper social distancing within the gym

Send it now! (But also take it easy, don't get injured.)

Check-Out: Staff will turn off the music 10 minutes before the end of your time slot to give you a heads up

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NEW MEASURES

Here is a list of the new measures that are in place to reduce the risk within our community.

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HYGIENE MEASURES

AT THE ENTRANCE

Upon entering the gym and before starting to climb, each person must disinfect their hands. 

THROUGHOUT THE CENTRE

In addition to hand disinfecting at the entrance, we have several hand disinfection stations at your disposal. You are invited to regularly disinfect your hands between climbs.

LIQUID CHALK

We are currently only allowing the use of liquid chalk (no loose chalk) since the alcohol content is at or over 70%, it can contribute to the disinfection process. 

Wearing a well-fitting mask that covers your mouth and nose is mandatory at all times.

(Bandanas, buffs, or masks with ventilators are not permitted)

Reusable masks are available for purchase at the gym.

Wearing shoes and a shirt is mandatory at all time

PREVENTIVE MEASURES

If you are experiencing flu-like symptoms (fever, cough, difficulty breathing, sick, cold or tired) or are in voluntary or mandatory isolation, or if you are awaiting the result of a Covid-19 test, we ask that you respect this isolation and stay home. You must diagnose your condition in a self-critical manner and consider the impact of transmission on others before coming to the centre.  Our employees may ask you to leave the centre if they consider your health status to be at risk.

If you postpone your reservation because of your health condition or because of isolation, there will be no cancellation fee.

During the entire duration of your visit, as well as during check-in and check-out, regulations and recommendations regarding social distancing must be respected. You must keep a minimum distance of two metres between each person during your visit.

COHABITATION AND RELATIONSHIPS

Even if you are co-habiting or in a relationship with your climbing partner, you must respect social distancing. Knowing that distancing is one of the most effective tools against the spread of the virus, everyone will have to submit to it in order to provide the safest possible environment for everyone.

CHILDREN UNDER 14 YEARS OF AGE

The only valid exception to social distancing is for children under 14 years of age and their parent living in the same household. Parent-child climbers must stay together in the marked areas and respect all other distancing measures.

  • HYGIENE PRACTICES

All staff and climbers will be required to wear a face covering while inside the gym. We will also be requiring liquid chalk, which will be readily available for purchase at the front desk. There are now more ways to clean and sanitize your hands within the gym as well. Please use them frequently.

  • INCREASED CLEANING

We have adapted our policies and have limited access to increase the frequency of cleaning high touch surfaces. There will be a sanitization block in-between every time slot. This should help, but will not replace good personal hygiene practices while in the facility.

  • PROTECTING OUR STAFF

We have limited some services and programs to help reduce the risk for our staff. Please respect the new policies and practice good personal hygiene. Current changes to services offered include*:

  • All additional programs such as Bouldering 101, Strength & Stability, H-Core Class and our Youth Program have been suspended until further notice.
  • At this time, children are only allowed in the gym if they are planning to climb. We ask for parents and children to book their time-slots together. Space in the gym will be limited, so infants will need to stay home, as we will not be able to accommodate strollers and seats within the gym. This measure will last as long as the deconfinement measures continue. 
  • Change rooms will be closed at this time
  • No food or drink (except for water) is to be consumed inside the gym. However, if you’d like to eat or drink a snack you may do so in our outdoor parking lot area.
  • No bare feet in the gym, please wear your climbing or street shoes at all times.
  • We require the use of liquid chalk to help limit the spread of particles within the gym.
  • Though we usually love having dogs in the gym, they will have stay home for now to keep as much space open as possible within the facility

*These service offerings are subject to change as new information becomes available.

Rental shoes remain available. They are disinfected according to manufacturers' recommendations after each use. 

You are able to rent a bottle of liquid chalk for your session as well.

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WHAT TO BRING


Here is a list of things to bring to your climbing session:

  • Climbing shoes and liquid chalk
  • Clothing (arrive dressed and ready to climb - changerooms are not accessible at this time)
  • Sandals or shoes for walking around
  • Filled water bottle
  • Mask (must be well-fitting - no bandanas, buffs, or masks with ventilators)

RESERVATION QUESTIONS

Yes. You can cancel a reservation up to 24 hours before the start of the booking. Please fill out the form below or call the gym to cancel.

CANCELLATION FORM

(778) 265-9342 - If calling the gym, you MUST speak to a front desk staff. 

Cancellations left via voicemail will not be valid and will result in the no-show fee.

Yes. You can book for 2 people at a time.

You are responsible for your partners reservation. If they need a daypass, you will have to pay for it at the time of reservation.

Yes, you can arrive late to your reservation, but you must respect the end time of your time slot and you will not have a time extension.

If you know you will arrive later than this, call the gym and speak to one of our staff to let us know.

If you have not shown up within the first 30 minutes of your reservation, we will consider you have not shown up and you will have to pay the "no show" fee.

If you need to cancel a session, use this form here: CANCELLATION FORM


At this time, the best way to visit the gym is by making a reservation.

People may visit the gym without a reservation but access is dependant on if there are available spots within the given 2 hour time-slot.

The best way to see if there is space available in the current session is to call the gym at (778) 265-9342

Yes, as long as you are not exceeding the limit of 3 bookings per week. Bookings that exceed this will be automatically cancelled.

No. The exchange of reservations between members is not accepted. The reservation will have to be cancelled and re-booked by the other member.

MEMBERSHIP QUESTIONS

EFT MEMBERSHIPS

EFT memberships were put on pause as soon as the gym closed. The $8 fees were not charged. Your membership was reactivated on June 16th.

PREPAID MEMBERSHIPS

All prepaid memberships had their end dates adjusted to compensate for the exact duration of the closure.

If you don't feel comfortable climbing at the centre, you can always freeze your membership. A fee of 8$/month will apply.

FREEZE MY MEMBERSHIP

GENERAL QUESTIONS

Yes. The prices remain the same.

Yes!

MON: 6AM - MIDNIGHT

TUES: 4PM - MIDNIGHT (RESET DAY)

WED: 6AM - MIDNIGHT

THURS: 6AM - MIDNIGHT

FRI: 6AM - MIDNIGHT

SAT: 9AM - 9PM

SUN: 9AM - 9PM

Yes. Space is limited, so if you want to come to the gym you will need to pay an entry fee even if you do not plan on climbing.

Yes. Even if you are co-habiting or in a relationship with your climbing partner, you must respect social distancing. Knowing that distancing is one of the most effective tools against the spread of the virus, everyone will need to cooperate in order to provide the safest possible environment for everyone.