NEW POLICIES, SAME BOULDERING

As of May 1st, bookings are no longer required for BoulderHouse Victoria and Langford, though still required for the TreeHouse!

Many of our staff have not worked in a non-booking environment, so we appreciate your patience and understanding as we undergo this transition.

Happy climbing!

NEW MEASURES

Here is a list of the new measures that are in place to reduce the risk within our community.

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HYGIENE MEASURES

AT THE ENTRANCE

Upon entering the gym and before starting to climb, each person must disinfect their hands. 

THROUGHOUT THE CENTRE

In addition to hand disinfecting at the entrance, we have several hand disinfection stations at your disposal. You are invited to regularly disinfect your hands between climbs.

As of Mar.11th 2022, masks are optional at BoulderHouse.  That being said, we encourage everyone to climb however they are the most comfortable! Masked or unmasked.

PREVENTIVE MEASURES

If you are experiencing flu-like symptoms (fever, cough, difficulty breathing, sick, cold or tired) or are in voluntary or mandatory isolation, or if you are awaiting the result of a Covid-19 test, we ask that you respect this isolation and stay home. You must diagnose your condition in a self-critical manner and consider the impact of transmission on others before coming to the centre.  Our employees may ask you to leave the centre if they consider your health status to be at risk.

If you postpone your reservation because of your health condition or because of isolation, there will be no cancellation fee.

During the entire duration of your visit, as well as during check-in and check-out, regulations and recommendations regarding social distancing must be respected. You must keep a minimum distance of two metres between each person during your visit.

  • HYGIENE PRACTICES

There are now more ways to clean and sanitize your hands within the gym as well. Please use them frequently.

  • INCREASED CLEANING

We have adapted our policies and have limited access to increase the frequency of cleaning high touch surfaces. There will be a sanitization block in-between every time slot. This should help, but will not replace good personal hygiene practices while in the facility.

Rental shoes remain available. They are disinfected according to manufacturers' recommendations after each use. 

You are able to rent a bottle of liquid chalk for your session as well.

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WHAT TO BRING


Here is a list of things to bring to your climbing session:

  • Climbing shoes and liquid chalk
  • Clothing (arrive dressed and ready to climb - changerooms are not accessible at this time)
  • Filled water bottle
  • Mask (optional) 

MEMBERSHIP QUESTIONS

EFT MEMBERSHIPS

EFT memberships were put on pause as soon as the gym closed. The $8 fees were not charged. Your membership was reactivated on June 16th.

PREPAID MEMBERSHIPS

All prepaid memberships had their end dates adjusted to compensate for the exact duration of the closure.

If you don't feel comfortable climbing at the centre, you can always freeze your membership. A fee of 8$/month will apply.

FREEZE MY MEMBERSHIP

GENERAL QUESTIONS